IT Support Technician - (Logansport, IN)

Replacement JOB POSITION MISSION The IT Support Technician is responsible for end user support on a variety of issues. The IT Support Technician will identify, research, and resolve infrastructure and client hardwaresoftware issues and problems as they arise, while focusing on improving the systems and processes already in place. The IT Support Technician will respond to request tickets, emails, and phone calls for all IT support and track and document problems and requests ensuring resolution within given SLA. The IT Support Technician must have knowledge of commonly-used IT concepts and practices and have the ability to handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. ROLES AND RESPONSIBILITIES The IT Support Technician must possess the ability to support a diverse population of users remotely and on site.