Group Insurance Claims Support - (El Paso, TX)

Ø Creating copies of disability claim files into electronic files to assist in medical evaluations, appeals, litigated claims and claims to be sent out as requested Ø Undertakes transaction-processing responsibilities following standard operating procedures for each transaction type. Ø Creation of new claims from incoming imaged faxes and mail Ø Review of emails in a centralized email account to be matched and documented to appropriate claim within claims admin system (DCMS) Ø Outreach to physicians, claimants and employers via email, fax or phone for missing info Ø Issue resolution with Claims Managers and Account Management team escalations Ø Accurate documentation of claim info in claim system Ø Uses feedback from others to identify opportunities for continual performance improvement Ø Attach incoming imaged faxes and mail to existing disability claims Ø Meet standards for quality, expected turn-around-time and accuracy General Skills Ø Proven management skills with attention to detail