Library Assistant - Bilingual Services - (Des Moines, IA)

Summary: Under the direction of a supervisor, provides details and readers' advisory services, with an emphasis on library programs for youth and Spanish speaking residents. --Does related professional and clerical work as required. This position is forty (40) hours per week and requires regular evening and weekend hours. -- Essential Job Functions ---------------- Uses English and Spanish, both in verbal and written communications appropriately to library users.---------------- Interviews library users carefully to determine what info is required and provides clear, accurate and timely answers to all inquiries.---------------- Answers info and readers' advisory questions in-person, by phone and by electronic means.---------------- Uses social media as directed to promote library services and activities.---------------- Trains patrons in use of on-line catalog and various databases.---------------- Checks out and receives materials.---------------- Manages interactions with difficult customers with tact and