Customer Service Rep - Print Support* (34186) - (Lutherville Timonium, MD)

Coordinate production of printed materials, or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. Responsibilities * Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule. * Confer with customers throughout production to keep them informed of the status of jobs, solicit additional info needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples. * Coordinate production of components with other internal plants and/or external vendors as required. * Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case.