Assistant Store Manager - Home Improvement - #1248 Hayward, CA - (Hayward, CA)

CRITICAL SUCCESS FACTORS: - Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments. - Is the customer advocate and surface opportunities to improve the end to end customer background. - Personally supports, coaches and develops teammates across all brand departments by creating an environment where our associates can be successful. - Embeds the Company return policy and Pledge of Fairness. - Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. - Expects and inspects core processes and “clean and bright” standards. - Achieves all miscellaneous income plans e.g., smart plans, protection agreements, new account generation. - Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.