Trainer, Health Plan Operations - (Pearland, TX)

Incumbent will develop and conduct training programs to support the Operations Department of the Medicare Advantage plan and commercial product lines to ensure that employees have the necessary knowledge and skills to perform their assigned tasks accurately and effectively; collaborate with management to determine staff training needs and provide feedback on trainee performance; create teaching outlines and determine instructional methods; develop testing and evaluation procedures; conduct training sessions covering specific areas such as new employee departmental orientations, developmental training, on-the-job role-specific training, compliance training, ad hoc and refresher training; assess trainees to measure progress and to evaluate effectiveness of training; assist management with the creation and maintenance of policies and procedures for areas of responsibility; and assist with the creation and maintenance of organization knowledge management system.