Sr. Solution Architect - IVR (121-010917) - (Miami, FL)

As a Sr. Solution Architect for IVR, you will work with the IVR development team and 3rd party resources to design, build, modify, and maintain bi-lingual speech recognition applications using recognized IVR technologies from Avaya and Nuance (including Avaya Orchestration Designer and Nuance NDM). This role will be a technical subject matter expert in anything IVR-related. Must be able to work directly and closely with internal Business customers to understand customer needs, and translate qualifications to create and design viable technical voice recognition solutions. You will work with the IVR development team and external vendors to implement these solutions ensuring quality and consistency. Responsibilities: Acts as a subject-matter expert in the IVR domain to serve as a mentor and individual contributor to the IVR development team. Evaluate business proposals from an architectural perspective including feasibility, practicality, technical viability, and consistency