It Specialist - (Tracy, CA)

An IT Specialist job opportunity located in Tracy, Ca is available courtesy of Adecco Engineering and Technology. You will need to have 1 or more years of background offering technical support in a call center environment. You will be assisting customers with the organizations on-line product. This is a contract opportunity and pay is based on background. IT Specialist job assignments include: --- Receive inbound calls, chat messages, and emails regarding the product --- Resolve customer problems via troubleshooting while providing excellent customer service --- Open tickets using the organizations tool and document next steps for resolution --- Software testing of new and enhanced applications --- Serve as a liaison between customers and other personnel REQUIREMENTS: --- High-school Graduate or AA in Computer Science or related --- 1 plus years of background required --- 1 plus year software technical support in a call center environment preferred --- 1 plus year