Helpdesk Support Specialist, IS - (Maryland Heights, MO)

What IS Helpdesk does… The Helpdesk provides technical support to the branch and home-office associates of Edward Jones in the United States and Canada. What you'll do… * Resolve technical issues related to the hardware and software infrastructure in a timely and quality manner. * Troubleshoot and help resolve problems, escalate issues to other IS departments when appropriate, and dispatch service vendors as necessary. * Log all activities in the Problem Management System. * Complete a modular training program which includes classroom and on-line training on specific equipment and on-the-job training to reinforce learning. * Complete advanced training as new hardware and software is introduced into the Edward Jones environment. * NOTE: This is a part time, work at home position averaging 30 hours per week What you'll need… * Technical knowledge of desktop and mobile devices, printers, phones and basic networking required. * A strong customer service requirements required.