Sales Representative - Customer Care Center - (Kalamazoo, MI)

Performs customer service and sales support activities and initiatives. Transitions the conversation to present sales opportunities to increase share of wallet.Receives, investigates and responds to customer service and sales inquiries regarding basic products, services and issues via all channels through which customers are served.Cross-sells applicable products and services. Recommends appropriate solutions. Follows defined treatments and/or employs active listening skills to present alternative solutions.Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions. Refers complex or reoccurring issues to management.Documents customer interactions, documents results of sales activities and completes service requests. Hodes.Category: Sales, Keywords: B2B Sales Representative