Helpdesk - (Pensacola, FL)

This position is for rotating SHIFTS. Position details: Desktop Support Administrator to provide onsite and offsite technical support for the US Government at the customer facility. Provide support to end-user community on hardware, software and network-related problems, questions and use. Provide problem resolution with users, walk the user through a series of steps to determine the problem and classify level, priority and nature of the problem. Open, track and close trouble tickets using Remedy. Support Windows 7, higher Operating Systems, and Microsoft office professional family of products. Provide user desktop support on a daily basis. Provide timely responses to user's questions and concerns. Provide quick issue solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system in consistencies. Provide detailed and accurate logs of all user contact. Build computer desktop pictures for workstations.