Administrative Assistant - Entry Level - (Berkley, MI)

Job DescriptionWe are seeking an Administrative Assistant - Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service info and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsScheduling service/sales call with customerProvide details about the products and servicesProvide assistance to service coordinator/install coordinatorManage our maintenance programKeeping track of commissionsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services---Requirements:Previous background in customer service, sales, or other related fieldsHave an engaging, positive personality that can build genuine rapport with the customer and provide them with superior customer serviceAbility to build rapport with clientsAbility to prioritize and multitask