Customer Service Representative - (San Marcos, TX)

SUMMARY Receives inquiries and orders from sales representatives, distributors, and OEM customers by telephone, fax or mail. Responds to inquiries as to the proper price and delivery schedule. Answers technical and commercial questions and when appropriate, refers technical questions to application engineering or Product Manager. Manages assigned customer relationships. Enters orders with proper price, delivery, and specifications. Responds to expediting calls with order status. Refers requests for literature and assistance to the proper persons. Also handles returns and initiates credits. ESSENTIAL DUTIES AND RESPONSIBILITIES Prepares for customer inquiries by studying products, services, and customer service processes Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching details, assembling and forwarding info and quotation, verifying customers understanding of details and answer.