Facebook Marketing Support - North Phoenix - (Phoenix, AZ)

Facebooks mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business. Success in this job requires a passion for customer service, strong understanding of Facebook solutions, and big appetite to become an expert in on-line advertising and social media. Responsibilities Deliver consultative support and product education (via email, phone) to our small to medium sized businesses customers on a daily basis Serve as a subject matter expert on our Facebook products, including Ads, Pages, and Sponsored Stories Thrive in a high volume incoming call and email environment, requiring quick issue solving and strong customer focus Troubleshoot customer issues and escalate problems as needed to resolve customer issues Comfortable using phone