Help Desk Technician - (Downers Grove, IL)

We're seeking a Service Desk Technician for our customer in Downers Grove, IL. The Service Desk Technician will provide daily support and monitor the company's restaurant software, data and communication. This job requires direct and indirect support to users primarily though the phone but also includes some face to face support. Respond to requests for technical assistance in person, by phone and electronically. Diagnose and resolve technical hardware and software issues. Research questions using available resources following standard help desk procedures. Provide troubleshooting of POS and video equipment. Diagnose and correct register data corruptions and POS problems. Diagnose and resolve e-mail, and web access problems. Perform minor desktop hardware repair for PC computer equipment and peripherals. Provide training to restaurant users and field personnel on software applications. Install, configure and support computers and printers and other equipment on computer network.