Guest Service Representative - (Deer Lodge, MT)

The Role The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins. Duties and Responsibilities Make a daily reservation count for arrivals and departures to direct actions in selling rooms. Block all incoming reservations based on guest request and availability. Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in. Register all incoming guests, making sure that all pertinent details is obtained, registration card is completed and method of payment is established. Accept and record credit card and photo ID info on guest accounts and provide change for guests as needed. Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.