Call Center Full-Time OLB Agent Job - (Dallas, TX)

Contact Center Online Banking Representative The Contact Center Online Banking Representative is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding prescribed customer service levels and executing operational objectives. This position handles a high volume of in-bound calls in a quick paced environment related to trouble shooting basic online and mobile banking issues. This position's work schedule may include occasional evenings and Saturdays. This position also requires sitting for extended periods of time and using a standard headset while communicating with customers by phone. Position Competencies Successful incumbents possess functional and computer skills, technical learning, analytical abilities, are informing, a drive for results, writing expertise, ethics and values, composure, listening skills and are focused on the customer. Job qualifications: 1. Service a. Meet or exceed individual productivity and quality referral goals. b.