Call Center Part Time Service Representative Auburn Hills - (Auburn Hills, MI)

Contact Center Inbound Customer Care Representative The Contact Center Inbound Customer Care Representative is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding prescribed customer service levels and executing operational objectives. This position handles a high volume of inbound calls in a quick paced environment and will process requests within an assigned authority. This position's work schedule may include occasional evenings and Saturdays. This position also requires sitting for extended periods of time and using a standard headset while communicating with customers by phone. Position Competencies Successful incumbents possess functional and computer skills, technical learning, analytical skills, are informing, a drive for results, written correspondence skills, ethics and values, composure, listening skills and are focused on the customer. Position duties 1. Sales/Service a. Meet or exceed individual productivity and quality referral goals.