Customer Support Representative - (Addison, TX)

Requirements: High-school diploma or equivalent 2yrs of Customer Service or Call Center Background Must be proficient in Microsoft office (Microsoft word, Ms excel, Access, etc.) Multilingual in Spanish or French needed Has to be open for shift between 8am-8pm Job summary: Handle requests from customers in a professional manner and ensure issues are resolved promptly and thoroughly Gather customer details thoroughly and efficiently, educate the customer as needed to help prevent document interactions through contact tracking Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting Maintain a balance between company policy and customer benefit in all decisions About Aerotek: