Customer Service Representative - (Wake Forest, NC)

Temporary to Permanent Position Full time Monday-Friday, 8AM-5PM Attracts potential customers by answering product and service questions; suggesting details about other products and services Will assist three Outside Salespeople's request for quotes, gathering lead info, etc. Completes needs analysis to better assist customer Receives and process routine customer orders Schedules LTL customer shipments, including overseas shipments Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution Communicates with, and answers