Customer Service Clerk - (Midland, MI)

Location: Midland, Michigan Purpose This individual will perform a variety of customer service functions and general clerical duties for the department. S/he will communicate an outgoing and friendly professional demeanor not only to customers but to staff as well. Work Hours Work schedule is primarily eight a.m. to five p.m. Monday through Friday. Position is full-time (min of 35 hours per week)depending on the needs of the branch/department. This position may require attendance at various bank/educational functions before, during, or after normal business hours. Essential Job Functions Answers calls from customers with basic account related questions. Directs telephone calls to the appropriate department within the company. Processes loan payments received in the mail, daily. Prepares and mails correspondence to customers. Researches and corrects mail returned to the bank. Critical skills to Perform the Job Good organization skills. Exceptional telephone skills