Technical Support Agent (Call Center) - (Richardson, TX)

ASSA ABLOY Hospitality is part of the company ASSA ABLOY, the world's leading provider of locking solutions. ASSA ABLOY is a publicly listed Swedish company traded on the Stockholm Stock Exchange. Currently, the ASSA ABLOY Group has around 44,000 employees and annual sales close to SEK 57 billion. Our goal for the future is to innovate in order to serve our clients and to fulfill the needs of the growing number of people who travel. Our purpose is not simply to lock and unlock more doors, it is to unlock the feeling of safety, security and belonging for more people, wherever they want to go. Job overview: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries.