Systems Administrator I IT - (Chavies, KY)

Overview: This position provides Incident Management Level one support to include incident identification and resolution and is responsible for providing technical support and maintenance for all servers and systems in the designated site and implementing systems security and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Adheres to SYKES policies on ethics and integrity. Provides Desktop and End User Support to ensure accessibility of client tools and applications Responsible for incident identification and resolution for level I issues. The SSA will escalate to an outside vendor relating to desktops (PCs, Laptops) or the SDC for Level II support. The SSA will collaborate closely with the SDC throughout all incidents Responsible for supporting all facets of server administration (logins, passwords, etc.) patching (anti-virus and OS patches) backups and restores at local site Complete Daily, Weekly and Monthly checklists accurately and in a timely manner Responsible for adds