Teller Supervisor I/II - (Moline, IL)

Teller Supervisor I Supervise Branch’s Teller Staff. Monitor and support Branch security. Establish objectives for and direct activities of department while overseeing work of subordinates. Full participation in, and assist in coordination of Bank’s Sales Program as directed by the Branch Manager. Activities may include but not be limited to; call night, referrals, branch meetings, and sales contests. Ensure exceptional level of customer service is delivered by the department. Use observational coaching to interact with staff. Conduct coaching and counseling sessions with all staff according to individual plans. Complete quarterly incentive evaluations and yearly performance appraisals for all staff. Orient new Tellers to the Branch and oversee their Training. Complete Branch schedule for all Teller Staff using transactional volume data and established staff baselines. Delegate responsibility for maintaining required retention items at the Branch.