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Dispatch Manager - (Golden, CO)

PURPOSE Manages the day-to-day activities within the dispatch center within the framework of established policies and procedures. Responsible for the staffing level of the departments and recommends and implements solutions for greater customer satisfaction. Provides leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Facilitates communication between the plant, field, and drivers with the dispatch center with accuracy and timeliness. REQUIRED RESPONSIBILITIES * Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas. * Provide excellent customer service to internal and external customers. Exceeds customer expectations. * Prioritize work and manages time effectively to ensure customer needs, staff training and administration duties are fulfilled.


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Posted in Golden, CO, Manufacturing
From Broadbean - 1 month ago