Service Specialist - Technology Support Specialist- Phoenix, AZ - (Phoenix, AZ)

Position details As an Apple Service Specialist, after customers purchase our products, you're the 1 who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and retail customer service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other Apple devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Requirements Expertise to assess customers' support needs when they arrive, then provide solutions or refer them to other teammates Flexibility to regularly rotate through different technical specialties and skill sets Expertise to thrive on change as products evolve Description As an Apple Service Specialist, you help new owners get started and current ones get quick, efficient support - developing strong