Customer Advocate - (Wall, NJ)

Job Summary: Responsible for all customer-facing interactions from the support team within an In-Home District, as well as the resolution of customer escalations and inquiries. Ensures that customer-facing activities and processes meet or exceed business standards, including the reduction of Reschedules, Multiple Attempts, Aging Orders and Replacements; Ensures that customer inquiries and escalations are responded to urgently; Responsible for the oversight and successful resolution of all regulatory and escalated customer complaints (i.e. BBB, Attorney General, 3rd Party, Retail). Job assignments/Responsibilities: - Expertise to work in non-a-c environment, where applicable - Performs other duties as assigned Education Qualifications: HS Graduate or Equivalent Years of Related skills: 2-5yrs License/Certificate Required: No Driver's License Required: Yes Travel Qualifications: 25% Age Requirement: 18+ Necessary skills: - Expertise to speak, read and write English Preferred Skills: INTERNAL JOB DETAILS