Software Support Specialist and New Customer Project Manager - (Owings Mills, MD)

Job DescriptionStarChapter is currently searching for customer-focused, results-driven talent to join our growing team. In this role you will manage projects to setup new customers on our software as well as providing exceptional support to existing customers by troubleshooting issues and providing on-going training and guidance.Responsibilities:Customer Support- Investigate and work to resolve customer issues. This includes writing accurate and clear responses to customer questions and calling customers in a timely manner.- Train end users on the different aspects of our software service, as requested.Project Management- Manage new customer setup project from kick-off meeting to project completion, including advising customers, configuring software, content & data conversion, and conducting training.Skills and Background:- 3+ years of background managing projects/programs.- Well organized, detail oriented