Customer Service Technical Support - (Phoenix, AZ)

Hiring for ten Customer Service Technical Support Reps!!!! Requirements: 2+ years of Customer Service Call Center background. Availability M-F 6am-6pm. Responsibilities: Follows prescribed processes and procedures including systems, schedule adherence and tool utilization's Communicates clearly and professionally with customers to handle requests efficiently; communicates technical details in an easily understood manner Handle inbound requests and escalations including support incidents, service requests, meter readings and supply orders using internal multi-media Utilize listening skills to understand the nature of the customer request and determine best course of action including resolution of technical details Identify urgent situations that require additional actions to satisfy the customer's needs including supply sourcing/expediting and escalation of technical issues Perform advanced, in-depth triage to remotely resolve issue or escalate as required