Service Writer & Advisor - (Roanoke, VA)

SUMMARY OF FUNCTIONS: Responsible for performing a variety of duties primarily supporting our Service Department and our customers in the area of truck and fleet repair. MAJOR DUTIES AND RESPONSIBILITIES: Provide administrative assistance supporting a high volume Truck Service team. Supports the diagnostic, repair estimate, commitment of payment, repair and vital communication as a part of the repair process (opening and closing RO's). Promptly addresses and resolves customer concerns and service follow-up issues. Building productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening. Asks relevant questions regarding repair or service request to ensure proper servicing of vehicle. Maintains open communications with our technicians, management team and customers regarding job/repair status changes. Follows up with customers to ensure they are