Automatic Call Distributor (ACD Specialist) - (Akron, OH)

Requirements: Level I: BA/BS degree in: Business, Finance, Accounting, Economics, Engineering, or related discipline required with a min of 0-2 yrs professional work background Knowledge of Microsoft office suite tools, including Ms excel, PowerPoint, Access, and Ms word Demonstrate a questioning attitude to learn, produce results, and develop relationships (based on proficiency level above) Knowledge of basic research techniques Desire to continue to learn and grow, work across FirstEnergy, and deliver results (based on proficiency level above) Display issue solving skills, including issue solving and decision making (based on proficiency level above) Deliver quality, accurate work within established deadlines (based on proficiency level above) Basic communication expertise; expertise to work in a team environment Time management expertise.