Credit/Collections/Customer Support Manager - Target - (Novi, MI)

Credit/Collections/Customer Support Manager Summary The Manager directs and coordinates the activities of six colleagues engaged in customer support, conducting credit investigations, and collecting delinquent accounts of customers of a Distribution company. Daily interaction with Sales, Operations, Supply Chain, and Finance to foster the enablement of profitable sales growth. The Manager will be required to balance the intersection of sales growth, credit worthiness, profitability, cash flow, and customer satisfaction. This position mandates an individual that is largely self-directed on a day to day basis. Essential Duties and Responsibilities * Supervise colleagues engaged in customer support activities including, but not limited to, shipment error investigation, special sales promotions, reverse logistics, rebates, and invoice pricing. * Insure adherence to corporate credit policies and procedures for consistent handling of credit matters to maintain good customer relations.