Field Service Tech III (1842-758) Job - (Panama City, FL)

To provide technical support in the field including installation, repair and preventative maintenance of hardware systems and coordinates these efforts with our 3rd party service provider. Secondary tasks include server and software application support according to skill sets. Meet or exceed service level agreements according to contract. Ensure accurate records are maintained. Communicate effectively with the customer and regional manager on a daily basis, escalating issues immediately when additional support is needed. Essential Job Functions (includes but is not limited to): Provide remote and on-site Customer support as needed. Members of the Field Service organization may require overnight travel as required. Install, configure and test basic MorphoTrust hardware and software products at Customer sites such as Image Capture Workstation, Authenticator, standalone Livescan, IBIS/RDT's and Printer Systems.