Help Desk Analyst / Service Desk - (Malvern, PA)

IDR is seeking a Help Desk Analyst / Service Desk for 1 of our top clients in the Malvern area. Our client is a quickly growing company with a national presence. If you are looking for a team oriented, positive company culture with room for growth please apply today! Help Desk Analyst / Service Desk Overview: Provide customer service support for IT hardware and software document troubleshooting steps and solutions Provide on call support as needed Utilize ticketing system to escalate and track issues Participate in some vendor selection, process improvement, project management activities Provide excellent customer service Stay up to day on trends and best practices