Housekeeping Supervisor - (Carbondale, IL)

Reports to Executive Housekeeper Responsibilities Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. Distribute and delegate workload to guarantee max production and guest satisfaction with min outlay of expenses in terms of labor Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts. Communicate effectively to provide clear direction in assigning and instructing housekeeping in information of work. Provide staffing, training, counseling and performance reviews for the housekeeping department. Ensure employees understand expectations and parameters. Comply with all hotel policies, procedures and standards of operation. Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.