Quality Assurance Clerk - (Kissimmee, FL)

Vaco is seeking QA clerks for a hospitality client in Kissimmee, FL. They are seeking someone customer oriented who is a fast learner with strong attention to detail. Reliability, energy, and eagerness to learn are key points! Duties include, but are not limited to, monitoring calls and auditing contracts for compliance with quality assurance standards. This is contract to hire, $12.50-13.50/hr, with a large company with growth and development opportunities. POSITION DETAILS: The Quality Assurance position necessitates the monitoring and advising via reports the performance of staff throughout Account Services to promote as well as ensure set targets and standards are being met. Where appropriate, the Quality Assurance Specialist will advise on changes required including implementation via training, tools and techniques to enable others to achieve the desired results. ESSENTIAL DUTIES AND TASKS: