Customer Service Tech II - (Concord, NC)

The Customer Service Technician II handles installation and maintenance of broadband services for residential and small business locations. The Technician must possess an attention to detail, analytical abilities, the expertise to distinguish colors in use of color-coded cable, and the capability to climb ladders and poles up to 40’ and to lift up to 50 pounds. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs. Responsibilities: Install, maintain, and repair business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications Handle routine and non-routine assignments Communicate with customers regarding installation/repair Present and conduct self in a professional manner; promote positive company image to the public Diagnose, clear