Customer Service Manager - (Durham, NC)

Position overview When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Responsibilities: Responsible for participating in the design of operational policies and process and leading the implementation in an effort to increase departmental efficiencies Works to retain customers and ensures customer satisfaction Serve as primary escalation point for customer issues in a "high touch" setting Coordinates communication between Sales, Marketing, Warehouse, Procurement, Quality and Customer Service to assure customer needs are understood and met Use the Doe & Ingalls Management quality system to identify nonconformance root causes and develop actions to prevent recurrences on all assigned corrective actions