Technical Support Representative III - (Austin, TX)

An exciting opportunity now exists to join BOXX Technologies! We are searching for an enthusiastic, hard-working, and driven Technical Support Representative III to join our team in Austin, TX. This full time position reports to the Technical Support Supervisor. This job will primarily require the qualified applicant to find root causes and repair customer systems with hardware and O/S issues and assist Technical Support Representatives I and II in root causing of issues with customer systems. The best applicant will keep current with all BOXX System Hardware, Drivers, BIOS, OS, Applications and Utilities and will train Technical Support Representatives I and II on root cause methodologies and fault isolation procedures. The Technical Support Representative III duties may include but are not limited to: Coordinate and take the technical lead on Support Incident escalations. Become the BOXX Technical Support technical troubleshooting expert on all BOXX Products.