Carolina CAT - Power Systems Service Coordinator - (Charlotte, NC)

Summary: Provide Service and Operations support for the Service Department. The coordinator plays a critical role in the daily operations associated with equipment service and repairs. Job necessitates constant interaction with the Service Manager, as well as the Parts Coordinator and often the technicians. Expertise to effectively communicate with customers as necessary. Essential Duties and Assignments include the following. Other duties may be assigned. Monitor status of each repair to ensure that all appropriate details is collected to ensure timely invoicing. Review technician service reports to ensure appropriate warranty details is present and prepare for filing Review service reports prior to customer billing Close work orders; includes Warranty