Night Auditor - (Council Bluffs, IA)

SUMMARY Provides customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND Assignments include the following. Other duties may be assigned. Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day. Ensures that the night audit procedures are completed on a daily basis and the details entered and posted are accurate, balanced and timely. Enters details, prints reports and interprets reports in the night audit in an accurate, timely manner per night audit guidelines. Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.