Residential / Small Business Service Technician II - (West Springfield, MA)

United States-Massachusetts-West Springfield Residential/Small Business Service Technician II (Job Number: 1612887) Description Company Overview: ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly 7 million customers, and it employs approx 17,000 people at 200 locations. More details is available at www.adt.com. Job description The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.