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Call Center Specialist - (Doral, FL)

Title: Senior Customer Service Representative - Multilingual Spanish Location: Doral FL 33166 United States Duration: two months ? "U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time." ? Job overview: • Seeking Bi-lingual Spanish Speaking candidates. • Handles customer service inquiries and problems via telephone, internet or written correspondence. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures. • Act as a subject matter expert by providing training, coaching, or responding to complex issues. May analyze and adjudicate claims. • Answers questions and resolves issues as a "single-point-of-contact" based on phone calls, letters, and internet from brokers, marketing plan sponsors, PSS/ISO, members and providers. Activities may include providing claim status info, benefit coverage interpretations, and explaining plan eligibility.


Posted in Doral, FL, Customer Service
From CareerBuilder - 1 month ago