Service Desk Support Technician - Greenwich, RI - (West Greenwich, RI)

The NTT Data Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Break Fix, Desk Side Support, etc. This role combines strong computer skills with an emphasis on delivering a high-level of customer service. Assignments include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment. This role may have light travel up to 10% to NTT Data customer campus / remote sites. Role Responsibilities - Determines methods and procedures on new assignments Qualifications: - Works on assignments requiring considerable good judgment and initiative; understands implications of work and makes recommendations for solutions - Asset Managerial experience