Employer Services Administrative Assistant II - (Chicago, IL)

The foremost responsibility of the Employer Services Administrative Assistant is to support the employer services staff/teams and department operations/functions and back-up support for the commuter programs, and marketing & communications teams. The role is responsible for maintaining an exceptional understanding of the IE Commuter system's reporting and data processing functions. This position will also answer 1-866-IECS4HELP phone calls, respond to e-mail inquiries and provide direction/assistance to employer representatives. MAJOR DUTIES: Maintain and contribute to the administrative workflow by reviewing methods, tracking progress and providing feedback that impacts efficiency and effectiveness. Maintain rapport with clients, managers, and staff by documenting and communicating any needed actions relative to workflow, new services and best practices. Maintain inventory of all project related collateral, event props and signage.