Customer Engineer 5 - (Redmond, WA)

The Role: Support customer sites to provide services including installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation. The General Duties: * General hardware break/fix of laptops, desktops, printers, network devices * Troubleshooting and repair of hardware and software issues to maintain business continuity * Diagnose, troubleshoot and repair peripheral equipment and handhelds * New HW upgrades; Moves, adds, changes in a laptop and desktop environment; * Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction.