Quality Assurance Clinical I (5740-1) - (Richmond, VA)

In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the complaint handling Quality system through the timely assessment, processing, distribution of info, and communication of alleged product quality defects for all Pfizer drug products within the scope of the Global Product Quality Complaints (GPQC) Group. Critical functions: * Triage all received complaints in order to immediately identify any potentially expedited quality/compliance issues. * Responsible for recording quality complaint details received into the global complaint database. This includes: * Entering new complaints * Determine when a complaint should be investigated or recorded for trending purposes only * When a complaint sample should be retrieved for evaluation. * Issue response letters to complainants regarding product complaints received. * Complete daily workload while maintaining consistent, quality work and compliance with established procedure and timelines.