Housekeeping Manager - (Miami, FL)

REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry Personnel Purpose for the Position: To manage all facets of the Housekeeping Department ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Primary responsibilities: Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development. Assists general manager in the development of the department's annual budget. Monitors performance against plan. Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies. Enforces policies and procedures. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. Schedules staff according to labor standards and forecasted business levels.