Telecom Engineer - (Deerfield, MA)

Responsibilities BASIC PURPOSE: Provide support and troubleshooting for all voice over IP components of the enterprise telephony systems. This includes support for telephony desktop applications, reporting applications, recording applications and any other intercommunication support required for inbound and outbound call centers. Assist in the deployment of over 1000 Avaya phone systems. POSITION QUALIFICATIONS: Provide senior level technical administration of Avaya Communications Manager Configure, Monitor and troubleshoot Avaya Telecommunications and all Call Center applications worldwide. Configure, monitor and troubleshoot the Server infrastructure for all telephony systems in all data centers. Support for all call center applications and systems, interface with vendors for all issues.