Medical Receptionist Team Leader - (Silver Spring, MD)

Job DescriptionJob Summary:In combination with their daily functional area duties, serves as the front line for issues as they relate to front desk operations. Oversees and supervises clerical operations of the front desk. Trains and re-trains all patient service representatives. Duties & Responsibilities: · Provides feedback concerning additional team player training needs.· Recognizes and provides coaching, counseling, and discipline as appropriate.· Promotes the practice within the team and motivates the staff.· Ensures accurate and thorough documentation and completion of all necessary paperwork· Collects and copies insurance cards and other pertinent documents.· Ensures accurate data entry; patient demographics and billing/insurance details into the RIS system by means of daily PSR QA audits.· Ensures accurate and timely OTC collections; co-pays, self-pays, and other patient balances.